As information professionals, we must keep abreast of the latest technologies to ensure the successful management of our digital assets. Technology systems are ubiquitous. They can be found in access services (i.e., DAM systems), technology services (data warehouses), and reference services (internal wikis). Because they are highly relied upon in the day-to-day operations of the … [Read more…]
Users will steer clear of an interface that is confusing or inefficient to use (Thurow, 2009). Conducting usability tests are a great way to uncover areas that may stand in the way of user adoption. A heuristic evaluation measures an interface’s compliance with widely recognized principles (Kalbach, 2007). Currently, the two most popular sets of standards … [Read more…]
There are four main approaches to interaction design: user-centered design (UCD), activity-centered design, systems design, and genius design (Saffer, 2010). Although each strategy has different roots, they all seek to design products and services for the end user(s). I would like to argue for a fifth perspective on design: empathetic design, a notion that shouldn’t … [Read more…]