I have been gathering a list of resources about descriptive metadata for video during these past two years. Rather than keep it hidden, I want to share it with you. That’s why I’ve created a research guide, a curated record of my favorite reads. It is geared towards librarians, digital asset managers, and DAM consultants … [Read more…]
I think DAM consultants and project managers would probably agree that digital asset management is unique to the institution in which it is being deployed. The multitude of DAM software solutions and the ways in which they can be customized is testimony to this. The seemingly infinite variability of such options make the implementation process, … [Read more…]
Recently, a customer experience record was posted to the web. In this light-hearted conversation, a client contacted Netflix customer service about a playback problem with one of their videos. The experience was positive because the user’s concern was acknowledged, inquired about, and responded to… with a bit of humor thrown in. The dialogue’s success should … [Read more…]
There are four main approaches to interaction design: user-centered design (UCD), activity-centered design, systems design, and genius design (Saffer, 2010). Although each strategy has different roots, they all seek to design products and services for the end user(s). I would like to argue for a fifth perspective on design: empathetic design, a notion that shouldn’t … [Read more…]
“XML is widely used for the definition of device-independent, system-independent methods of storing and processing texts in electronic form. It is now also the interchange and communication format used by many applications on the World Wide Web.” (A Gentle Introduction to XML, n.d.) Do you need to learn XML basics fast? I recorded a short … [Read more…]
On 9th April, 2013, the University of Oxford Internet Institute held a one-day workshop on Arts and Humanities crowdsourcing projects paying close attention to how they affected users, digital curation, public engagement, and knowledge sharing. According to Dunn and Hedges (2012), crowdsourcing is “the process of leveraging public participation in or contributions to projects and … [Read more…]