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Continue reading β: Does My Museum Need a DAM?
Giuseppe Arcimboldo [Public domain or Public domain], via Wikimedia Commons βA DAM is an important ingredient to what constitutes a successful digital initiative.β If your museum collection management system (CMS) offers DAM-like functions, do you still need a separate DAM system? Every museum seeks to encourage learning while preserving their…
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Continue reading β: Keep Calm and Ask a Librarian
Recently, a customer experience record was posted to the web. In this light-hearted conversation, a client contacted Netflix customer service about a playback problem with one of their videos. The experience was positive because the userβs concern was acknowledged, inquired about, and responded toβ¦ with a bit of humor thrown…
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Continue reading β: Empathetic Design
There are four main approaches to interaction design: user-centered design (UCD), activity-centered design, systems design, and genius design (Saffer, 2010). Although each strategy has different roots, they all seek to design products and services for the end user(s). I would like to argue for a fifth perspective on design: empathetic…
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Continue reading β: An Introduction to XML
“XML is widely used for the definition of device-independent, system-independent methods of storing and processing texts in electronic form. It is now also the interchange and communication format used by many applications on the World Wide Web.” (A Gentle Introduction to XML, n.d.) Do you need to learn XML basics…
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Continue reading β: Advertising Agencies and DAM
In my previous line of work, as a post-producer, I managed commercials and corporate video editorial for various agencies and marketing firms in San Francisco. The need for DAM was apparent: I found myself spending more and more time wrangling digital assets. While I transition into this new line of…